Privacy Policy

Plain English: we collect what we need to schedule and hold your free consultation call, answer your messages and send the emails you signed up for, and we never sell your information.

Last updated: September 27, 2026

Who we are

Skills in Bloom Pediatric Occupational Therapy is a pediatric occupational therapy practice based in Hampton, Virginia, offering in-home and telehealth services. This policy explains what we collect through skillsinbloom.com, why, who else handles it, and what you can do about it. Questions go to hello@skillsinbloom.com.

Information you give us

Booking a consultation call. We collect your name, phone number and email address, the time you picked, and — only if you choose to share them — your child's age and any notes or concerns you'd like Ebony to know before the call. The consultation is a phone call, so we do not ask for your address.

Contact form. When you send a message from the contact page, we collect your name, email address, phone number (optional) and your message.

Email list. When you join our email list — from the sign-up strip at the bottom of each page, the Email List page, or the “send me occasional tips” box on the booking form (left unticked unless you tick it) — we collect your email address, your name if you give it, where you signed up, and when.

We use this information only to schedule and hold the consultation you asked for, reply to your message, and send the emails you signed up for. We do not sell it, rent it, or share it for anyone else's marketing.

Where your information goes

• Bookings are stored in our booking database on our own server and emailed to you and to Ebony, with a calendar invitation (.ics) that Ebony adds to her calendar.
• Contact-form messages are stored in the same database (so a mail outage can't lose one) and emailed to Ebony.
• Email-list sign-ups are stored in the same database. We send you one welcome email. Ebony may export the list of active subscribers to send occasional tips from her own email account. Every list email has an unsubscribe link, and unsubscribing takes effect immediately.
• All of these emails are sent through Google (Gmail), the email service the practice uses.

Information about your child

Anything you tell us about your child through the booking or contact form is provided by you as their parent or guardian. It is held confidentially, is seen only by Ebony and the systems that deliver it to her, and is used solely to prepare for and carry out your consultation. This website does not collect information from children directly and is not directed at children.

The booking site is a scheduling tool, not a clinical records system. Health information you share once you become a client is kept in our clinical records, which are handled under separate practice policies and applicable law; if you would prefer not to put health details in the booking form, you can leave the notes field blank and talk with Ebony on the call instead.

Information collected automatically

Our web server records standard request logs (IP address, browser type, pages requested, referring page, timestamps) for security and troubleshooting. They are deleted after 14 days.

We do not use Google Analytics, advertising or tracking cookies, or any other analytics service. Our pages load fonts from Google Fonts, so your browser contacts Google's servers and shares your IP address when a page loads.

Cookies

This site does not set cookies. Your browser may keep ordinary cached copies of our pages and fonts, which you can clear at any time.

Who else handles your information

• Google — Gmail, which sends and receives booking confirmations, contact-form messages and list emails, and the calendar Ebony keeps appointments in; and Google Fonts.
• DigitalOcean — hosts the website, the booking database and the server logs.
• Namecheap — forwards email sent to hello@skillsinbloom.com to the practice's inbox.

We may also disclose information if the law requires it. Otherwise, your details stay with Ebony and the practice. We do not sell personal information and do not share it for cross-context behavioral advertising.

How long we keep it

We keep booking records and contact messages for as long as needed to hold the consultation and follow up on it, and thereafter as required for our business records. If you unsubscribe from the email list we keep your address marked as unsubscribed so you are not emailed again; ask us and we will delete it entirely. Server logs are deleted after 14 days.

Your rights

Everyone: ask us to see, correct, or delete the information we hold about you or your child by emailing hello@skillsinbloom.com. We will respond within 30 days. Every confirmation email includes a link to change or cancel your appointment yourself, and every list email includes an unsubscribe link. If you ask us to delete a booking record, we will do so once the appointment has passed or been cancelled.

California residents (CCPA/CPRA): you have the right to know what personal information we collect and how we use it, to access it, to have it corrected or deleted, and to opt out of its sale or sharing — we do neither. We will not treat you differently for using these rights. We verify requests by confirming the email address or phone number you used; an authorized agent may ask on your behalf.

EEA, UK and Swiss residents (GDPR / UK GDPR): you have the right to access, correct, delete, restrict or object to our use of your information, to receive it in a portable format, and to withdraw consent at any time (for example, by unsubscribing). We rely on your request for a consultation or reply (contract and pre-contract steps), your consent (the email list), and our legitimate interest in keeping the site secure. You may complain to your local data protection authority.

Children

This site is meant for parents, guardians and caregivers. It is not directed at children under 13 and we do not knowingly collect information from children directly. Information about a child is only ever provided to us by their parent or guardian.

Changes

If we change how we handle your information we will update this page and the date at the top. Material changes will be noted clearly.